Privacy Policy

When you place an order: your name, email address, phone number, shipping address and billing address, together with the details of the blinds you configured — product, measurements, color, mount and options.

When you request a quote: the name, email, phone number and ZIP code you enter on the quote form, plus the style and rough size you selected.

When you contact us: whatever you include in your email, call or message.

Payment card details: your card number, expiry and security code are entered on Stripe's hosted checkout and go directly to Stripe. Card data never touches Southpaw servers and is never stored by us. We receive only a confirmation that payment succeeded, the amount, and the last four digits and card brand.

• to manufacture your blinds to the correct specification;
• to take payment and issue an invoice or receipt;
• to ship your order and handle carrier issues;
• to send transactional email — order confirmation, invoice, shipping and claim updates;
• to respond to quote requests and support questions;
• to keep the business records we're required to keep for tax and warranty purposes.

We do not sell your personal information, and we do not send marketing email unless you ask us to.

We use a small number of service providers, each acting as a processor on our behalf and only for the purpose listed:

• Stripe — payment processing. Stripe receives your card details, name, email and billing address directly.
• Supabase — the database where your order, line items, contact details and quote requests are stored.
• Resend — delivery of transactional email. Resend handles your email address and the contents of order and invoice messages.

We also share the manufacturing specification — sizes, colors and options, without your payment details — with our manufacturer and with the shipping carrier so your order can be built and delivered. Beyond that, we disclose information only when required by law.

Order records, including contact and shipping details, are retained for seven years to support the product warranty and to meet tax and accounting requirements. Quote requests that don't become orders are retained for 24 months and then deleted. Email logs are retained for 12 months.

We do not currently run analytics or advertising tracking on this site. We will update this policy before introducing any analytics or advertising trackers.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@southpawblinds.com from the address on your order, or call (509) 210-7645. We respond within 30 days.

Note that we may need to keep order and payment records for the retention periods above even after a deletion request, where the law requires it. Where that applies, we delete everything not covered by that obligation.

Data is transmitted over encrypted connections and stored with access limited to the people who need it to fulfil orders. No system is perfectly secure, but we keep card data out of our systems entirely, which removes the most sensitive category of risk.

Our site is not directed at children under 13, and we do not knowingly collect personal information from them.

If this policy changes, we'll update the date at the top of this page. Questions: hello@southpawblinds.com, Southpaw Blinds, Spokane Valley, Washington.